top of page

Privacy Policy: Gatchworks Limited 

Effective Date: 18th December 2023

​

Gatchworks Limited ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to ensure its confidentiality. By using our services, you agree to the terms of this Privacy Policy.

  1. Information We Collect: We may collect the following types of personal information:

    • Name

    • Contact details (address, phone number, email address)

    • Job title

    • Company information

    • Payment information for transactions

  2. How We Use Your Information: We use your personal information for the following purposes:

    • Providing and improving our services

    • Processing transactions and payments

    • Responding to inquiries and providing customer support

    • Sending important notices and updates

    • Marketing and promotional purposes with your consent

  3. Sharing Your Information: We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided that such parties agree to keep this information confidential.

  4. Security: We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

  5. Your Choices: You have the right to:

    • Access your personal information

    • Correct inaccuracies in your personal information

    • Withdraw consent for marketing communications

    • Request the deletion of your personal information (subject to legal obligations)

  6. Cookies: Our website may use cookies to enhance your experience. You can adjust your browser settings to refuse cookies, but this may affect the functionality of the site.

  7. Changes to the Privacy Policy: We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically.

  8. Contact Us: If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at gatchworks@outlook.com.

 

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Terms & Conditions: 10% Refund Offer

Effective Date: 21st January 2024 

​

The below details the Terms & Conditions for the Gatchworks Limited ("we," "us," or "our") 10% Refund Offer. 

  • Eligibility:

    • The 10% refund offer applies to construction jobs with a quoted amount up to $10,000 (GST Inclusive).

  • Qualifying Factors:

    • Refunds are contingent on dissatisfaction with the service, service being communication, delivery timelines, and the quality of workmanship.

  • Notification Period:

    • Clients must express dissatisfaction and request a refund within 7 days of project completion.

  • Detailed Feedback:

    • Clients must provide detailed feedback outlining specific concerns related to communication, delivery timelines, or workmanship to be eligible for a refund.

  • Refund Calculation:

    • The 10% refund will be calculated based on the total quoted amount for the construction job, up to a maximum of $10,000 (GST Inclusive).

  • Refund Process:

    • Refunds will be processed within a specified timeframe, typically within 30 days of the client's formal request and confirmation of eligibility.

  • Decision Finalization:

    • The company reserves the right to make a final decision on the refund eligibility after reviewing the client's concerns and feedback.

  • Communication Plan:

    • Gatchworks will provide regular updates to the client during the delivery of the job. Clients are encouraged to utilise these updates for expressing concerns during the project to facilitate real-time resolutions and improve overall satisfaction.

  • Exclusions:

    • Refunds will not be issued for dissatisfaction resulting from changes in project scope initiated by the client after the initial assessment.

  • Modification of Terms:

    • The company reserves the right to modify the terms and conditions of the refund offer with prior notice.

  • Maximum Liability:

    • The maximum liability for refunds is capped at 10% of the total quoted amount or $1,000, whichever is lower.

​

By using our services, you acknowledge that you have read and understood these terms and conditions and agree to the terms.

bottom of page